Last updated: August 2026

Ordering

Every KNOX garment is made to order once your purchase has been placed.

Unlike traditional retailers, we don't hold large amounts of stock. Each order is produced specifically for you before being carefully packed and shipped.

Because of this, please allow time for both production and delivery before your order arrives.

Production Times

Most orders are produced within 2-5 business days before shipping.

During new Chapter launches, seasonal demand or holidays, production may take a little longer.

We'll always aim to get your order moving as quickly as possible.

Shipping

We currently ship worldwide.

Shipping costs are calculated at checkout based on your destination and selected shipping method. Delivery estimates are shown during checkout and may vary depending on location and customs processing. Tap Stitch

Once your order has shipped, you'll receive tracking information by email where available.

Please note that international customers may be responsible for any customs duties, import taxes or local fees charged by their country.

Returns

Because every garment is made especially for you, we cannot accept returns simply because you've changed your mind or ordered the wrong size.

Please check our sizing information carefully before placing your order.

If your order arrives damaged, faulty or contains a manufacturing error, please contact us within 14 days of delivery with your order number and photographs of the issue.

We'll arrange a replacement or refund where appropriate.

Exchanges

We aren't currently able to offer direct exchanges.

If you've received a faulty item, we'll replace it wherever possible.

If you need help choosing the correct size before ordering, please contact us. We're happy to help.

Incorrect Addresses

Please ensure your shipping address is correct before completing your purchase.

If an order is returned because an incorrect address was provided, additional shipping charges may apply before it can be resent.

Lost or Delayed Orders

Delivery times are estimates and can occasionally be affected by courier delays, customs inspections or circumstances outside our control.

If you believe your order has been lost, please contact us and we'll investigate with our fulfilment partner.

Cancellations

As production begins shortly after an order is placed, we may not be able to cancel or amend an order once manufacturing has started.

If you've made a mistake, contact us as soon as possible, and we'll do our best to help.

Contact

If you have any questions about your order, we're here to help.

Email:hello@weareknox.co.uk